FAQ

Q: Do you have a specific release I’m looking for?

A:

Probably! We currently have more than 110.000 titles in our catalogue which we update daily You can use our search engine to find a specific band, album or label you’re looking for, or just browse titles per genre. 

Q: Who can become a customer at Clear Spot?

A: Business accounts are restricted to companies working in, or related to, the music industry (shops, distributors, record companies).

If you want to apply for a business account, send an e-mail to info@clearspot.nl with the following information:

Company name
Contact person's name
Full address
Telephone number
Fax number
E-mail address
VAT number

Q: Why are there no prices displayed?

A: The prices will become visible once you have logged in, after you applied for a business account.

Q: Why is -this record/label- not displayed?

A: The titles shown are the ones in stock, once you logged in you can see our complete database, including all items which are not in stock and which you can order.

Q: What about damaged, missing or wrong items?

A: Immediately upon the customer’s reception of delivered (ordered) goods, the customer has to inspect the shipment and notify us by telephone, fax or email in case of missing items, defects or damage. In case of the latter, the customer will get written ‘instructions’ from us concerning the manner of how to return the wrong or defected items. If the customer fails to notify us within five (5) days after delivery of the ordered goods, the goods have to be unconditionally accepted by the customer. If we are at fault for sending you the wrong item, you can return this within thirty (30) days after purchase and we will refund all costs, with shipping charges included

Q: Is my package insured?

A: Packages are NOT insured against loss or damage, unless you specifically ask us to insure these. If you do not request insurance, then your order is sent at your own risk. Please ask us about the availability and costs of insurance.

Q: How can I change my details?

A: Please send an email with your new/updated details to info@clearspot.nl, if you want your details changed or corrected.

Q: I have a complaint, what can I do?

A: If you have a complaint, please send an email to info@clearspot.nl.

Q: Can you carry my label's or band's releases?

A: Labels and bands interested in distribution can send samples to Clear Spot, Hermelijnkoog 21, 1822 CA Alkmaar, The Netherlands. Please include all necessary information. We cannot answer all emails, letters etc. due to time restraints, but if we think your label/band is interesting, we'll contact you.

Q: Can you release my band on your label?

A: Please contact info@clearspot.nl with the subject "Headspin" for further information.


Clear Spot

Clear Spot International BV
Hermelijnkoog 21
1822CA Alkmaar
The Netherlands

T. + 31 (0)72 567 9990
F. + 31 (0)84 229 8862

E. info@clearspot.nl
W. www.clear-spot.nl

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